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Customer Service

Shipping & Delivery
At Thoro Bar Supplies, we take great pride in supplying our customers with the latest in Bar Products at Great Prices. Most items on our website are in stock in our store which insures fast, efficient delivery on all items ordered. Most orders placed through ThoroBarSupplies.com prior to 3:00 PM Pacific Time will ship the same day. Orders place after 3:00 PM Pacific Time will ship the following day.
All customers will receive a shipping confirmation to the email provided during the check out process on all orders including tracking information and estimated delivery date either directly from UPS / USPS or from Thoro Bar Supplies after your order has left our store.
We strive to keep our shipping rates low, but we still have to abide by the UPS / USPS dimensional policies. If you order a package that is low in weight but large in size, you may be asked to pay more in shipping, or select a lower priority service. Any UPS / USPS changes and / or redirects due to incorrect shipping details at purchase or subject to a minimum $10 fee. Any cancellations after an order has been shipped are also subject to a minimum $10 fee. .
Terms & Conditions
Almost all orders will leave our store and arrive to our customers without problems or delays, but please keep in mind that this is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently we use UPS and USPS to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays will arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Be assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen. Please make sure that all the information you enter at check out is correct to ensure fast, efficient delivery.
Returns & Replacement
Your satisfaction is guaranteed on all of our products or you may return any product within 30 days of receipt for a refund. All returns are subject to an RMA approval prior to return. Please email sales@ThoroBarSupplies.com to request an RMA return notification. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. If anything from the original packing material is missing from the return, a refund or exchange will not be granted. Returned packages must have the RMA number clearly marked on the outside of the box.
Products that are returned that were purchased using a credit card or orders cancelled after processing, but prior to shipping are both subject to a 10% charge to cover credit card processing fees. Shipping charges are non refundable. A 25% restocking fee will be charged on all returned items.
Thoro Bar Supplies will not be held accountable for the misuse of any products. We make every effort to ensure your package is packed and shipped correctly. However, from time to time occasional errors are made. If you receive an incorrect item please contact our customer service department for assistance in correcting the error. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item.
Privacy & Security
Thoro Bar Supplies is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new product or special offers we think you will find valuable. If you would rather not receive this information, you may send an e-mail to sales@ThoroBarSupplies.com.
Payment, Pricing & Promotions
Visa, MasterCard, Discover, American Express and PayPal are the only forms of payment accepted on ThoroBarSupplies.com. In some instances we may be able to offer terms for local businesses, please contact our office at 818.785.5751 or at sales@ThoroBarSupplies.com for more information.
Thoro Bar Supplies will at times run promotional pricing on some items on our web site and our store. All pricing will be consistent within both. Sale pricing may have a temporary pricing period and that period will be clearly advertised within the website and store and will be only valid during the time noted. All pricing is subject to change without prior notification.
Viewing Orders
There may be a rare occurrence where our store has run out of stock on an item before it is disabled online. If you have successfully ordered a product that is out of stock, we will refund you the cost of that product and ship the remainder of your order when applicable.
Updating Account Information
Registration and / or Enrollment in our Bartender’s Club are both optional services provided by Thoro Bar Supplies. You do not have to register or enroll to browse online or make purchases. When you register, you may be asked for personal information such as your contact name, business name, address, phone number, e-mail address, a password and business interests. This registration information may be used to help make your online shopping quicker and easier, by pre-populating certain parts of your shopping information.
Thoro Bar Supplies uses the above described information to tailor our content to suit your needs and help our advertisers better understand our audience’s demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
By using this site, you consent to the use of this information by Thoro Bar Supplies and its affiliates. If we make any changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.